- Australia-Wide Delivery
- High Quality Wallpaper
- Afterpay Available
Because we custom print every order specifically for you, your custom wallpaper or wall art will be on its way within 7 -21 business days depending on the products you have ordered, large orders could take longer.
*Express shipping options and fees fees must be arranged by contacting our customer team and will incur extra costs, reach out to our team at support@mywallspace.com.au.
*Depending on volume, some larger orders may take longer.
*We understand that things happen. If something goes wrong, we’ll make it right for damaged Items in transit or printing defects in the printing process
*Each order is thoroughly inspected for quality and perfection before and during the packaging process.
a) Check you have received what you ordered, this is marked on the packaging
b) Unpack and check your order upon receiving it, even if you don’t plan on installing it right away.
c) Check the colour consistency of each roll of wallpaper or Wall Art.
d) Look for any defeats / Examples: ink spots of different colour to your design.
e) Roll your wallpaper or Wall Art and put back into the packaging it arrived in until you start your installation.
My Wall Space would like all our customers to return all the packaging used for their Wallpaper and Wall Art orders to help the environment with waste management. We upcycle the boxes and cylinders and use these again for other orders until the day they are turned into a recycled product.
We would also like our customers to return all the excess wallpaper off cuts in the returns packaging, we upcycle all the wallpaper off cuts and pass these onto our local schools.
My Wall Space pays for the return delivery costs, we will send you all the relevant information including connotes and labels for a quick and easy process.
We also donate all of our own excess wallpaper to local Kindergartens and Schools, to collaborate in their Art Programs.
If you’re interested in our return packaging, please contact us for more information on support@mywallspace.com.au
Because we custom print every order, your online wallpaper or wall art order will be on its way within 7 -21 business days depending on the quantity of your order.
Please allow additional days for delivery times depending where you live in Australia and large orders.
All Wallpaper orders have a Freight between $25 and $195 depending where you are located in QLD, VIC, NSW, ACT, NT, WA, TAS or SA and also depends on the volume / quantity of your order.
All Wallpaper samples have a fixed Freight cost of $15 for anywhere in Australia and you can have 1 to 10 samples in the same package.
All Wall Art orders have a Freight between $25 and $195 depending where you are located in QLD, VIC, NSW, ACT, NT, WA, TAS or SA and also depends on the volume/ size / quantity of your order.
All our Freight costs are itemised at the checkout during the online payment process.
Express Delivery
Express delivery may be an option for certain order, should you require the order a little sooner than the usual delivery time. This will come at an extra delivery fee and will depend on the quantity and size of your order. Please contact us and we can find out if this is possible for your order.
Lost Orders
Unfortunately, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place. It is also the responsibility of the customer to inform My Wall Space Australia if an order does not arrive within 5 working days.
Once we have been notified if an order has not arrived by the due date, we will lodge an enquiry with the shipping company to ensure delivery occurs as soon as possible. If an item is lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to lead-time on current orders.
Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Correct Delivery Address
You are required and responsible to enter the correct delivery address details when you place your order. If you enter the wrong address, if we are to re-send the order to the correct address it will be at your own expense. We will arrange for the delivery of your order with 48 hours of it arriving back to My Wall Space Australia.
Customers Responsibility
It is up to each customer to check the order once it has arrived for transit damage and printing defects and notify My Wall Space Australia within 5 working days.
Due to the customized nature of our wallpaper wall art orders, we cannot facilitate returns or exchanges for over-ordered or incorrectly selected products. We also do not accept returns for reasons of change of mind or any defeats caused during the installation of wallpaper or wall art.
If an item is damaged during transit or for printed defects, please notify us promptly for an exchange, or reorder within 7 days from receiving your product or products
We are not responsible for faults arising from installation, it is crucial to inspect the wallpaper for defects prior to hanging and follow the manufacturers installation instructions. We recommend using professional wallpaper installers and wall art installers and framers.
Each return / refund situation will be evaluated individually, please contact us on support@mywallspace.com.au
Non-Returnable Goods
While we try our best to accommodate returns, there are some goods that cannot be returned:
(a) Any goods that have been custom designed, created or printed by My Wall Space Australia
(b) Any goods that are not in their original condition.
(c) Any goods that are specifically manufactured or custom printed as made-to-order, unless
the goods are faulty or damaged in transit.
Full Refunds in Specific Circumstances
We’ll happily provide a refund under the following circumstances:
(a) If the product is deemed faulty or defective by our technical team and a replacement is not available at that time.
(b) If the product received doesn’t match the advertisement, description, or the sample you ordered. Please refer to the section on Natural Fibres in our terms & conditions.
Please note that we do not offer refunds for incorrect choices, overruns, incorrect quantities, or for calculations provided by our customer service team or shop online services or wallpaper calculator. It’s important for you the customer to accurately assess the quantity you need before making the payment. If you have any questions, you can refer to the consumer code within your state or country for more information on these terms.
Installation and Warranty
We take responsibility for product printing faults and defects that occur during manufacture. Before installation, please thoroughly check all products and matching batch numbers for any printing faults. If you find a defect or fault, our technical team will assess it, and if accepted, we’ll provide a full replacement. It’s crucial to follow the installation instructions recommended by the manufacturer, including the use of proper adhesives and installation methods. We cannot accept responsibility for faults or defects arises during or after the wallpaper or wall art installation process done by others (meaning not installed by My Wall Space Australia Pty Ltd).For the best results, we recommend professional wallpaper and wall art installation. If you choose to install the product yourself (DIY), please note that you do so at your own risk.
Timeframe for Claims
If you need to make a claim, please do so within seven days (7) days from the date of delivery.
We want to address any issues promptly.
Claims Process
To make a claim regarding a faulty or defective product, please contact us. Provide your invoice number, date of receipt, application method, a detailed analysis of the fault or defect, and a digital image showcasing the issue.
In some cases, we may ask you to return the faulty or defective product to us for assessment by our technical team. If required, you will be responsible for the return shipping costs. If it’s determined that the product is indeed faulty or defective, we’ll refund the delivery cost (as reasonably determined). We’ll offer a replacement for the faulty or defective product. If a replacement is not possible, we’ll provide a full refund.
Returning Products
If you need to return a product, please send it to the following address:
1142 Ripley Rd, South Ripley Qld 4306
If you have any further questions or need assistance, please don’t hesitate to contact us. We’re here to ensure your satisfaction with our products and services!
